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Refund Policy — Naturellement Chantal

Last updated: November 14, 2026

Our commitment

Each product is made or prepared by hand with care. If something is wrong with your order, write to us at turgeon.ch@gmail.com: we will look for a solution with you.

This policy does not remove any right granted to you by the Consumer Protection Act (Quebec), including under the legal warranty. A defective product or a product that does not match its description must be replaced or refunded, even after the time periods below if the law requires it.

Defective product or error on our part

If you receive a defective or damaged product, or a product different from the one you ordered, write to us promptly after receiving it — ideally within 7 days of receipt — stating your order number or order date and attaching a photo if possible.

We will then offer you, at your choice:

• a replacement of the product, or
• a full refund of the product concerned, by Interac e-Transfer.

Change of mind

You may cancel your order free of charge as long as it has not been shipped or handed over (see our Terms of Sale). Any amount already paid will then be refunded by Interac e-Transfer.

Once the order has been shipped or handed over, handmade soaps and seeds cannot be returned for a simple change of mind, for reasons of hygiene and freshness. This limit does not apply to a defective product or an error on our part, which remain covered by the section above and by the legal warranty.

Seeds and small plants

Seed germination depends on many conditions beyond our control (soil, water, temperature, season, time of sowing). We therefore cannot guarantee germination of any particular lot, and we promise no yield.

If you have a concern about a lot — for example a damaged packet, a wrong variety or an apparent problem with the lot — write to us with your order number or order date. We will review the situation with you and offer a solution, which may be a replacement or a refund.

The same applies to small plants: if a plant arrives damaged or does not match the variety ordered, write to us promptly after receipt, with a photo if possible.

How to request a refund or an exchange

1. Write to turgeon.ch@gmail.com stating your order number or order date, the product concerned and the problem found.
2. Attach a photo if possible.
3. We will reply by email and agree with you on the solution: replacement or refund.

Refund method

Any refund is made by Interac e-Transfer, to the contact information provided with the order, within a reasonable time after we agree on the refund.

Contact us

For any refund or exchange request: turgeon.ch@gmail.com