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Terms of Sale — Naturellement Chantal

Last updated: November 14, 2026

These terms govern sales made through the Naturellement Chantal website. By placing an order, you accept these terms.

They are governed by the laws of Quebec and Canada, including the Consumer Protection Act (Quebec). Nothing in these terms removes any right the law grants to a consumer, including under the legal warranty.

1. Seller

Naturellement Chantal — Chantal Turgeon, Quebec, Canada.

Contact: turgeon.ch@gmail.com

Mailing address: [TO BE CONFIRMED — the seller's full mailing address to be added here before launch.]

2. Products

The site sells handmade soaps, seeds, small plants and a discovery bundle.

Products are described with care. Photographs present the products; because each handmade soap is made by hand, slight variations in appearance are possible. The quantities shown on product pages (for example, the number of seeds per packet) are part of the product description.

We make no promise of therapeutic or health results for our products, and no such claim should be inferred from the descriptions on the site.

Products are offered while quantities last. If a product you ordered is no longer available, we will tell you before confirming the order and no payment will be required for that product.

3. Prices

All prices are shown in Canadian dollars (CAD).

Any applicable taxes will be specified when the order is confirmed. [TO BE CONFIRMED — the seller must confirm whether GST and QST apply to her sales and whether her prices include them or not.]

If there is an obvious error in a displayed price, we will tell you before confirming the order and you may then choose to keep or cancel your order.

Promotional codes

The site may offer promotional codes (for example, BIENVENUE10 = 10% off). These codes are public and configurable: they are visible in the source code of the site, which is a static site with no server. They are therefore displayed promotional codes, not secret single-use codes.

The discount applies to the order total and it appears in the order email sent to the seller.

4. Ordering

Orders are placed using the order form on the site. You enter your contact information (name, email, telephone, address) and your chosen delivery method.

After sending your Interac e-Transfer, you click "I sent my e-Transfer": the full details of your order (products, quantities, total, contact information, chosen delivery method and any promotional code used) are then sent automatically by email to the seller, at turgeon.ch@gmail.com, through the FormSubmit service. For this automatic sending to work, the seller must first activate the service by clicking a confirmation link received in the first email from FormSubmit.

Sending the form is a request to order, not a firm order. The sale is concluded only after our confirmation by email and receipt of your Interac e-Transfer.

Before sending the form, you must tick the consent box provided for that purpose, by which you consent to the collection of your information to process your order. Without that box ticked, the form cannot be sent.

You are responsible for the accuracy of the information provided in the form, in particular your email address and your delivery address.

5. Payment

Payment by Interac e-Transfer only, to turgeon.ch@gmail.com. There is no online payment on the site and we do not collect banking information or card numbers.

You send the e-Transfer yourself, in your banking app, for the exact amount of your order. Please include your order number in the message of the e-Transfer. Payment instructions (exact amount, Interac address and order number to include) are shown to you at checkout and sent in the confirmation email.

Your order is prepared once the Interac e-Transfer is received.

6. Delivery

Three delivery options are offered:

1. Canada Post;
2. Purolator;
3. Pickup in person — the pickup address is shared with you when your order is ready.

Delivery is $2 in Quebec City and surrounding areas, on the Saturday following the order. For other areas, write to us for a quote: for Canada Post and Purolator, shipping fees are to be confirmed by email — the seller will send you a quote based on your address.

The chosen delivery method is indicated in the order form and specified when the order is confirmed.

Delivery times given are approximate. If a delay is expected, we will let you know by email.

7. Cancellation

You may cancel your order free of charge as long as it has not been shipped or handed over, by writing to turgeon.ch@gmail.com. Any amount already paid will then be refunded by Interac e-Transfer, to the contact information provided with the order.

8. Refunds and exchanges

See our Refund Policy.

For a defective product or an error on our part, you may request a replacement or a full refund. The legal warranties under the Consumer Protection Act apply and cannot be excluded by these terms.

9. Accuracy of information on the site

We take care to keep descriptions and prices accurate. In accordance with the Competition Act, we make no false or misleading representation about our products, their prices or their availability. If an error is brought to our attention, we will correct it and, where applicable, tell you about it before confirming an order affected by that error.

10. Disputes

In case of a dispute, write to us first at turgeon.ch@gmail.com: we always prefer an amicable solution.

If no amicable solution is found, you may contact the Office de la protection du consommateur (OPC) or the competent Quebec courts.

11. Changes

We may amend these terms. The version in effect is the one published on the site at the time of your order. The update date appears at the top of the page.