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Privacy Policy — Naturellement Chantal

Last updated: November 14, 2026

This policy explains, in plain language, what personal information we collect, why we collect it and what you can do about it. It applies to the Naturellement Chantal website.

It complies with the Act respecting the protection of personal information in the private sector (Law 25, Quebec) and, for the commercial activities it covers, the Personal Information Protection and Electronic Documents Act (PIPEDA, federal).

Person responsible for personal information

Chantal Turgeon — turgeon.ch@gmail.com

She decides how your information is used to process your order and she answers your requests about it.

Information collected

We collect only what is needed to process your order. There is no customer account and we do not collect online payment information.

When you place an order using the form on the site, we collect:

• your full name;
• your email address;
• your telephone number;
• your delivery address;
• your chosen delivery or pickup method;
• the details of your order, including any promotional code used;
• any message you add in the form.

We do not collect your banking information. Payment by Interac e-Transfer is made directly between you and your financial institution, to turgeon.ch@gmail.com. We never see your Interac password or your banking information.

We use no advertising tracking tools and no behavioural analytics. See our Cookie Policy.

Why we use your information

Your information is used exclusively to:

• receive and process your order;
• contact you about your order, its confirmation, its payment and its delivery;
• arrange payment by Interac e-Transfer and delivery;
• answer your questions and, where needed, process an exchange or a refund.

We do not sell or rent your information. We do not share it for advertising purposes.

Your information is not shared with anyone else, except where required by law, and except with the service described below, which is used only to send your order to the seller.

Service provider: sending the order (FormSubmit)

When you finalize your order, after clicking "I sent my e-Transfer", the details of your order are sent automatically by email to the seller (turgeon.ch@gmail.com) through the FormSubmit service (sending endpoint: https://formsubmit.co/ajax/turgeon.ch@gmail.com).

FormSubmit acts only as a technical intermediary for transmitting this order email. The data sent to this service is your order information: the order details, your contact information (name, email, telephone, address) and the chosen delivery method. It is used only to deliver your order to the seller.

For this automatic sending to work, the seller must first activate the service by clicking a confirmation link received in the first email from FormSubmit.

We make no statement about how long your data is kept by FormSubmit, as this has not been verified.

Your consent

By ticking the consent box in the order form before sending it, you consent to our collecting and using your information to process your order, as explained in this policy.

This consent is separate from any consent to receive commercial communications. We will only send you commercial emails if you have consented to them separately, and you may withdraw that consent at any time. See Canada's Anti-Spam Legislation (CASL).

You may withdraw your consent to the processing of your order by writing to turgeon.ch@gmail.com. Withdrawal does not affect what was already done with your consent, and it may prevent an order in progress from being processed.

Retention

Your information is kept only as long as needed to process your order and to meet our accounting and tax obligations, and is then deleted or anonymized.

Security

Orders reach us by email, through the FormSubmit service described above. We take reasonable measures to protect your information, but no transmission over the Internet is completely secure. Never send banking information or passwords by email.

Your rights

Under Law 25 and PIPEDA, you may at any time:

• request access to the personal information we hold about you;
• request that it be corrected if it is inaccurate or incomplete;
• request that it be deleted, within the limits provided by law;
• withdraw your consent, as explained above;
• ask for details about how your information is used.

To exercise these rights, write to turgeon.ch@gmail.com. We will reply within a reasonable time.

If you believe your rights have not been respected, you may file a complaint:

• in Quebec, with the Commission d'accès à l'information du Québec;
• federally, with the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy to reflect a change in our practices or in the law. The update date at the top of the page shows the version in effect.

Contact us

For any question about this policy or your personal information: turgeon.ch@gmail.com